Terms & Conditions


We are very pleased to have you visiting and and making purchases on our website. To guarantee a good shop experience we ask you to read the information below. If you have questions or suggestions, we kindly ask you to send us an e-mail to store@lucianopadovan.com.

This website is provided and managed by Novarlux Italia srl, via Bergamina 10/12, 20014 Nerviano (MI), Italy. P.IVA IT07005510966.

 

By visiting our website and/ or purchasing goods and items from Luciano Padovan, you agree to the following terms and conditions:

  • Our Online shop is available only to individuals reached the age of majority.
  • To make purchases you will have to provide your personal details, i.e. your real name, phone number, e-mail address and other additional information.
  • When you buy from Luciano Padovan, you may not use our products for any illegal purposes.

 

Certain products may be available exclusively online through the website. These products may have limited quantities.

 

We have made every effort to display as accurately as possible the colours and images of our products but we cannot guarantee that your computer monitor’s display of any colour will be accurate.

 

Occasionally there may be information on our website that contains typographical errors or inaccuracies, we therefore reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice. We also reserve the right to update, change or replace any part of our general conditions by posting changes directly on our website.

Prices shown are in Euro and are inclusive of Italian VAT. Prices for our products are subject to change without notice.

Orders are processed between 9.00 and 17.00 CET Monday to Friday. Orders placed after 17.00 on Friday evening will be processed the following Monday. During holiday periods (the month of August) we might interrupt our services (we will inform our clients about this on our website).

All orders are subject to acceptance and availability. Items in your shopping cart are not reserved and may be purchased by other customers.

Once you have made your choice and your order has been placed and paid, you will receive a confirmation by e-mail with the details of your order and your order number.

After your order has been shipped, you will receive an e-mail with your shipping and tracking number.

You can always check the status of your order and shipping by logging into your Account and click on “My Orders”.

To guarantee a correct Shop online experience, we will ask you to check that:

  • Your name is written exactly as it appears on your credit card.
  • The billing address matches the address on your card statement.
  • The shipping address is correct and complete (if different from the billing address).
  • Your contact details are filled in accurately in order for us contact you if necessary.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Orders from www.lucianopadovan.com can be placed only if the delivery country is part of the European Union and included in the list below (Table 1).

We use third parties for shipping. Shipping is free of charge for all orders above Euro 100,00.

Table 1

DELIVERY COUNTRIES

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

The Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

United Kingdom

If you are a customer that would like to purchase from a country outside the European Union and thus not included in the list above please contact us on e-mail store@lucianopadovan.com and we will do our best to serve you.

We will however reserve the right to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

In order to follow the progress of your order you can view its Status beside each order number in “My Orders”. Once the package is sent, you will receive a Shipping number and a tracking number.

You can always check the status of your order and shipping by logging into your Account and click on “My Orders”.

We only accept payments by credit card. To help ensure that your shopping experience is safe and secure, we offer the following online payment systems:

  • Banca Intesa (American Express, Diners Club, JCB, MasterCard, Maestro, Visa/PostePay, Visa Electron)
  • Paypal (MasterCard, Visa, PostePay, Paypal Prepaid card)

Returns & Exchanges


Return policy

If you want to cancel, exchange or return your order, please give notice within 7 days after receiving your order by using the Request Merchandising Authorization (RMA) form in your Account. If you do not have an account, please send an e-mail to store@lucianopadovan.com indicating your order number and your comments.

After receiving an answer from us, you will have to return the products within 14 days including a copy of the printed RMA request. The products have to reach us in perfect conditions. They should not have been worn and should include their original packaging (including tags, boxes, wrapping paper, etc.). Please make sure that the items are carefully packed and shipped.

You will have to return the items using a secure way and at your own cost.

Orders should be returned to:

Luciano Padovan Boutique
corso Venezia 21
20121 MILANO
ITALY

All items are quality controlled and checked for any faults before sending them to you. If you should receive a product that is not in perfect condition please contact us immediately at store@lucianopadovan.com.

 

Exchanges

In case that you need to exchange to a different size or colour of the product than originally bought, please complete the RMA request on your Account or send us an e-mail to store@lucianopadovan.com. We will check if the product is available.

 

Refund

We will refund you during the following 15 days after receiving your returned item. Please note that credit card refunds may take up to 10 business days for your bank to complete the process. Unfortunately we are not able to influence this.

We recommend you to keep a copy of all documentation required for reimbursement.

Privacy


E-MAIL NEWSLETTER

If you sign up to our newsletter we may use your e-mail address to send you information about products and services. You can unsubscribe the newsletters at any time.

 

PRIVACY

Novarlux Italia srl respects the confidentiality of personal information collected when you register and will treat them in accordance with the regulations of the D. lgs. 196/03.

 

COMMUNICATIONS

For any communication relating to your purchased goods, please contact us on the following address:

Novarlux Italia srl

Via Bergamina 10/12 – 20014 Nerviano (MI)

E-mail: store@lucianopadovan.com

Padovan Size Guide