Returns & Exchanges


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Return policy

If you want to cancel, exchange or return your order, please give notice within 7 days after receiving your order by using the Request Merchandising Authorization (RMA) form in your Account. If you do not have an account, please send an e-mail to store@lucianopadovan.com indicating your order number and your comments.

After receiving an answer from us, you will have to return the products within 14 days including a copy of the printed RMA request. The products have to reach us in perfect conditions. They should not have been worn and should include their original packaging (including tags, boxes, wrapping paper, etc.). Please make sure that the items are carefully packed and shipped.

You will have to return the items using a secure way and at your own cost.

Orders should be returned to:

Luciano Padovan Boutique
corso Venezia 21
20121 MILANO
ITALY

All items are quality controlled and checked for any faults before sending them to you. If you should receive a product that is not in perfect condition please contact us immediately at store@lucianopadovan.com.

 

Exchanges

In case that you need to exchange to a different size or colour of the product than originally bought, please complete the RMA request on your Account or send us an e-mail to store@lucianopadovan.com. We will check if the product is available.

 

Refund

We will refund you during the following 15 days after receiving your returned item. Please note that credit card refunds may take up to 10 business days for your bank to complete the process. Unfortunately we are not able to influence this.

We recommend you to keep a copy of all documentation required for reimbursement.